FAQ

Frequently Asked Questions

Why choose us?

Our premium range of products are carefully designed and scientifically formulated to provide unique methods of looking after one of your biggest assets, your skin.

We take skin seriously and provide a no-nonsense solution, offering you complete peace of mind with full satisfaction assured and comprehensive customer support. We are always happy to answer any questions you may have regarding the products or how to use them, as well as provide you with detailed scientific reports that explain the work that has gone in to developing our products and demonstrating their effectiveness.

Can I speak to someone about aftercare in the short/medium/long term?

Absolutely! Please feel free to email us with a convenient time for a call-back and one of our customer service advisors will contact you. Alternatively our stockists are at hand to deal with any questions you may have and we can provide you with details of your nearest stockist.

Where are Black et Blanc products manufactured?

The Microneedles are engineered in Germany and assembled in the UK, and is a Class 1 certified device, providing the highest level of quality assurance.

The oils are sourced from all over the world and formulated and filtered in the UK, and filled under class 100 laminar flow conditions providing a very high level of cleanliness, 100 particles per cubic feet, compared with usual filling operations that are in Class 100,000 rooms (100,000 particles per cubic feet).

Can I get a sample of the oil serums or creams?

We have a number of stockists in the UK where you can visit and sample the products without any obligation. Please email us for a list of your nearest stockist. We have some unique patented products in development at our laboratories ranging from devices for treating acne, and unique micro-crystal particle technologies for applying some unique molecules to replenish and restore the skin. These are due for launch in 2013, so keep an eye out on our website for further details.

What other skin care products are we developing?

We have some unique patented products in development at our laboratories ranging from devices for treating acne, and unique micro-crystal particle technologies for applying some unique molecules to replenish and restore the skin. These are due for launch in 2013, so keep an eye out on our website for further details.

 

About the use of our Device and Skin Preparations

How do I use the Mycrolator and oils?

It’s simple – just gently dab the mycrolator device on the skin like you would with a cotton ball, wash and dry the skin, and then apply the oil, gently rubbing it on the skin in generous amounts. You will barely feel it!

How often should I Mycrolate and apply the oil?

The beneficial effects can be sustained by continued use of the device and oils. For optimal results aim to use around 2-3 times a week.

What are the immediate and longer term benefits?

Dehydrated skin, light wrinkles, uneven skin tone and pigmentation are all improved by these oils, with prolonged use.

Are there any side effects?

Our products have been dermatologically tested by a world leading independent Skin testing centre on healthy volunteers without any signs of skin irritation or discomfort. However some people have extra sensitive skin where they may experience an allergic type reaction. It is advised that the product is tested on the forearm first to ensure you do not have extra-sensitivity to the product, and do not develop an allergic skin reaction. If you do have a skin reaction then please stop use of the product immediately and return your part used package for a full refund.

Can I apply make up after the treatment?

Our treatment should be completed last thing at night before you go to bed.

Can the disruption of the skin lead to potential infections?

The needles do not go to any depths that are likely to pose infections risks. Independent scientific studies have demonstrated that even with longer needles lengths (like those used for collagen induction therapy) bacteria does not enter the skin and lead to infections.

Is it safe for home use?

The concept behind the development of all our products is to make them easy, safe and affordable for home use.

Can men use this treatment?

Yes.

What do other people say that have used this product?

We have had some excellent feedback, ranging from the gradual loss of scar pigments from acne, to the immediate benefits of enhanced skin softness and texture, and feeling of moist resilient skin.

Would I need to replace the mycrolator?

It is recommended the Mycrolator is disposed of safely after 6 to 8 uses

 

Caring For Your Skin Long Term

I have active acne, should I use it?

The Mycrolator MUST NOT be used directly on skin with active acne, eczema, rosacea, psoriasis or raised moles or warts.

Are there any pre-treatments I need to do?

Simply clean the face with warm water and dab dry with a clean towel.

I use other products such as anti-wrinkle creams. Should I stop using them?

Anti-wrinkle creams and other products should not be used with the Mycrolator as they contain numerous ‘chemical ingredients’ whereas our oils are pure, without any additives or artificial fragrances or colours so unwanted chemicals are absent that are present in other creams and preparations that may otherwise enter your skin.

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